New Customer?

Hi there!

Thank you so much for your interest in ordering over 10,000 words. We truly appreciate your faith and trust in the service!

In order to protect both you and us, we’ve restricted new orders for first-time customers to a total of 10,000 words. If you’re a returning customer, you can order up to 100,000 words through your client control panel or by contacting us.

Why the annoying restriction?

We’ve had customers order and pay for our biggest packages only to later discover they’re in a niche we don’t write for like adult or gambling, or they want us to write about an extremely complex medical topic that only a medical professional would be qualified to tackle.

We’d then have to issue a $1K+ refund. Our credit card processing partners aren’t exactly too fond of this. Same thing happens if a client has unrealistic expectations or needs that are way too specific.

Refunds cause a lot of hassle and damage our reputation with payment partners. Once we’ve established that we’re a good fit after the client’s first order is successfully¬†completed, the risk of issues occurring further down the road is then heavily minimized so they can then freely order up to 100,000 words at a time with no issues.

One other reason to limit bigger orders is that we tend to get swamped pretty quickly when we open up bigger orders to the public. We want to prioritize long-term clients when it comes to bigger orders so that their orders don’t have to “compete” in the system with huge orders coming in from first-time clients.

We truly appreciate your understanding and we’re looking forward to working with you! Please let us know if you have any questions.

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