FAQs

You pay for an order upfront through our payment processing partner, Stripe. Stripe allows you to pay through any of the major credit and debit cards. Once you complete your payment, you’ll be able to access the client dashboard, where you can submit order details, monitor the status of your order, and communicate with our team. The checkout and payment confirmation process is fully automated.

Once you submit your payment and it’s confirmed by our system, you will be emailed (and will be redirected) to your private client portal where you will be able to submit all your order details, monitor its status, and communicate with our team. This process is automated so you should be able to start submitting your requirements within minutes after payment.

Once we confirm receiving your order and assigning team members, it becomes difficult to carry out major changes to your order. Please make sure you carefully review your order details before submission. If, however, you submit changes to your order before we confirm it, or if your change request is minor, it can usually be accommodated.

You’re fully protected by our unlimited revisions and 100% satisfaction guarantee policy. See our guarantees page for more details.

You’re covered by a 100%, 30-Day money-back guarantee. Do make sure you read the details and fine print here, please.

Our pricing has discounts built right in. The larger your order is, the higher the discount you get.

If they’re separate services, sure. If it’s the same service, then it’s always best to select a large enough package to avoid placing multiple parallel orders at the same time while you have others processing.

That said, if you’re serving clients or your workflow requires having separate orders placed in parallel, you can do that and the orders will all be processed in parallel as per our regular turnaround times as long as our workload allows it.

However, at times of high workload, our team may need to quote extended turnaround times for parallel orders to maintain service availability and stability across all clients. You will be notified of this during order confirmation and can choose not to proceed if the extended turnaround time doesn’t work for your needs.

Turnaround times displayed on service pages are estimated. 90% of the time, your order will be delivered as per that estimate. It’s usually quoted in business days so please make sure you factor that in.

That said, at times of high workload, we may quote extended turnaround times. If this is the case, you’ll be notified when our team confirms your order and will have the option to cancel the order if the extended turnaround times don’t work for your needs.

If we’re experiencing a high workload for an extended period, we’ll typically announce that on the service page or update our estimated turnaround times accordingly.

Some clients like to pay for big orders in advance to take advantage of bulk discounts and promotions. They’d then submit their order requirements over weeks or even months later. Because this can greatly complicate our accounting and internal workflows, we have some guidelines:

• Any content orders placed with a combined paid total of $500 or less need to have any instructions/briefs/requirements submitted in full within 5 business days of payment, otherwise the order may be refunded.
• For content orders above $500, you must submit at least 25% of the total order each week. For instance, if you order 20,000 words, then, at minimum, you must submit content requests/briefs/instructions for at least 5,000 words per week. You can’t “save” the order and place it weeks or months later. An exception to this is credit added to your account by staff, this does not have an expiration date unless stated otherwise.
• For any other non-content-based services, order requirements must be submitted in full within 5 business days to avoid a refund unless stated otherwise on the service page or an exception is granted by request before order placement.

Our team is fully distributed across the globe. We have staff members in Egypt, India, Kenya, the Philippines, and other countries.

Not at the moment, unfortunately. For most content services, larger packages are delivered over batches so it achieves the same effect but you prepay for the full number of words.

For non-content services subscriptions may be arranged upon request or may be available on the service page itself. A minimum upfront commitment may be required to initiate a subscription.

Please follow this link.

Our competitors shout “Native speakers! Native speakers! Native speakers!”. The truth is, we don’t care where our writers come from. We only care about three things: impeccable English, excellent research skills, and commitment to deadlines (and niche expertise for our “expert writing” services).

You’d be surprised how many people from non-English speaking countries receive their education in local British and American schools. To prove my point, the writer of this page himself (yours truly) isn’t a “native” English speaker as in not originally from the US or the UK and doesn’t speak English as a first language.

Hiring from all over the world allows us to deliver exceptional quality at virtually unbeatable prices. Our writers must submit several work samples before they’re even considered. They must then submit a few paid tasks that our senior editors assess. We don’t continue evaluating a writer further if we spot minor, repetitive grammar or spelling mistakes, we immediately move on.

For our regular human and AI-assisted writing services, we can write about all topics that can be researched. Our writers are great at research, but they’re not subject matter experts. So even though they can write about topics related to law, finance, tech or politics, they’re not doctors, lawyers, accountants, programmers or politicians and hence cannot write a highly technical article or content that requires a specific set of skills or experience in a particular field.

That said our “expert writing” service operates differently. Writers there have background in the industry or topic they’re writing about, and can often add in their opinions or use their experience along with research. This service features limited topics that are listed on the service page. We’re always looking to expand available topic categories.

There are some topics we don’t work with across all services, even non-content-writing ones:

• Anything illegal such as hacking, piracy, drugs, violence….etc
• Pork-related topics
• Tattoos and tattoo-related services, products…etc
• Adult-related topics like dating, casino, gambling (including any and all topics related to betting), porn, adult comics…etc
• Weapons and firearm reviews, how-tos, tips…etc.
• Anything that promotes nudity or sexual acts
• Alcohol, foods containing alcohol or any device/method/equipment/technology/setup that involves or facilitates drinking, or the consumption of any foods or liquids with alcohol content.
• Any form of smoking or any device/method/technology that involves or facilitates the inhalation of biologically reactive gases (even if legalized in a particular city or state)
• Anything that is related to promoting cash advances, cash loans or any form of interest-based lending
• Spiritual or religious topics (science-based self-help topics are okay)

That being said, please do note that we reserve the right to add to or amend this list at any time without prior notice. We also reserve the right to reject any order and fully refund it with or without stating a reason.

Absolutely! We have a strict proofreading/revision process that all of our writers follow. Any writer caught not following this process is immediately penalized and put on probation under strict editorial supervision until the issue is resolved.

Editors act on your behalf and in your best interest. They may request revisions from the writer or even have the whole project reassigned if they find the content to be dissatisfactory. When revisions or even complete rewrites are deemed necessary by our editors, they’re immediately carried out at no additional cost to you.

In addition to your main keyword, you can add 2-3 additional keywords to be included in the article. If you really have to, you can add up to 10 keywords. However, please note that anything more than 3 will be delivered as “best effort”, which means the writer will include those keywords as they see fit and may not include them at all.

We do recommend limiting secondary keywords as much as possible because forcing in many keywords may often hinder the flow of the article and make things sound awkward/unnatural which damages the reader experience. Reader experience is our top priority and is what search engines now tend to prioritize.

We only guarantee words based on the internal word counter in Google Docs. We count any and all words written inside the document including meta descriptions…etc. Other tools may count words differently but we only work with the word count provided by Google Docs.

Clients use a variety of different tools for their internal processes and workflows. Because clients typically have unique (and often subjective) needs when it comes to tools and scores, we’re unable to guarantee any specific scores with any particular SEO tool or otherwise, except for plagiarism checkers of course. Our content will always pass plagiarism checking. That said, we’ll always try to hit your target scores, but we can’t guarantee it as part of our service offering.

You own the full copyrights for all the content you receive by default. You can do whatever you wish with it unless we have a custom agreement that says otherwise. You agree and understand that you waive all rights to the content if a refund is issued.

Absolutely. We use Copyscape Premium (considered the industry standard) to ensure your content is 100% original. We also have an internal zero-tolerance policy against plagiarism. Contracts with writers found in violation of this policy are immediately terminated.

Content is typically delivered through Google Docs unless stated otherwise on the service page. We also offer posting directly to your WordPress blog for a completely hands-free experience (available at checkout as an addon or through our Done-For-You service offerings).

Yes, when placing an order, you’ll be able to select a variety of add-ons at the checkout stage. Alternatively, check out our DFY services available on the pricing pages of eligible services. DFY is a hands-off service offering where we handle everything for you.

While this may vary per service, orders equal to or under 30,000 words on average may be delivered in one go at the end of the quoted turnaround time.

For orders of $1,000 or above, we may be able to accommodate custom delivery schedules upon request.